Keep the electricity on at Donna's home in Brisbane

The electricity account is 3 months behind. Donna received a disconnection notice that says service will be cut off on November unless $750 is paid. She had never been late before August's medical emergency. Donna called the provider and asked about a payment plan, but they need a down payment of $120 first, which isn't available. The household includes two young children, and going through winter without electricity isn't safe. We would also lose the ability to run the medical equipment at home. Donna is working on getting back on her feet, and wants to pay it forward once steady. The money will go directly to the utility provider, and I'll post the paid statement here. Where the $750 goes: • Water arrears: $460 • Reconnection and late fees: $145 • Down payment on a payment plan: $145 Thank you so much. - Ethan