Help Caroline with an overdue water bill before summer

The water account is 3 months behind. Caroline received a disconnection notice that says service will be cut off on March unless $950 is paid. She had never been late before a reduction in hours. Caroline called the provider and asked about a payment plan, but they need a down payment of $105 first, which isn't available. The household includes two young children, and going through summer without water isn't safe. The children would have no light to study by. Caroline is working on getting back on her feet, and wants to pay it forward once steady. The money will go directly to the utility provider, and I'll post the paid statement here. Where the $950 goes: • Gas arrears: $640 • Reconnection and late fees: $80 • Down payment on a payment plan: $230 Glad we found this place.