Electricity shut-off notice: help Charlotte pay $650

The electricity account is 2 months behind. Charlotte received a disconnection notice that says service will be cut off on November unless $650 is paid. She had never been late before my partner leaving the household. Charlotte called the provider and asked about a payment plan, but they need a down payment of $165 first, which isn't available. The household includes a parent on oxygen therapy, and going through winter without electricity isn't safe. We can't cook, keep medicine cold or heat the home. Charlotte is working on getting back on her feet, and wants to pay it forward once steady. Every dollar goes to the account in Charlotte's name; a copy of the paid bill will be shared in the updates. Where the $650 goes: • Gas arrears: $370 • Reconnection and late fees: $165 • Down payment on a payment plan: $115 Ask me anything below before you decide. I'd rather you were sure.