Don't let Carmen's family go through summer without heating

The heating account is 2 months behind. Carmen received a disconnection notice that says service will be cut off on November unless $300 is paid. She had never been late before losing my job in August. Carmen called the provider and asked about a payment plan, but they need a down payment of $55 first, which isn't available. The household includes two young children, and going through summer without heating isn't safe. We can't cook, keep medicine cold or heat the home. Carmen is working on getting back on her feet, and wants to pay it forward once steady. The money will go directly to the utility provider, and I'll post the paid statement here. Where the $300 goes: • Water arrears: $210 • Reconnection and late fees: $50 • Down payment on a payment plan: $40 With deep gratitude, Mariana